CONFLICT RESOLUTION PROGRAM
9 Hallmarks of a Community Mediation Program
The Greater Cincinnati Conflict Resolution Program practices the following Hallmarks as we develop and implement conflict resolution programs for Warren, Clermont, Hamilton, and Butler counties in Ohio.
The Hallmarks are intended to identify a set of guiding principles which could be applied in a variety of contexts, but at their heart, they define the practice of community conflict resolution. NAFCM (National Association for Community Mediation) appreciates that in keeping with the importance the Hallmarks place on inclusivity.
Centers will apply them as they best fit the needs of the local community they serve along with the skill set precent within the Center. Many approaches in addition to mediation, like conflict coaching, community dialogues, facilitation, listening sessions, and restorative practices, aimed at dispute resolution and conflict management can be approaches to conflict provided that the intent behind them remains the focused on areas like access, diversity, education, quality, and community norms and values as set out in the Hallmarks.
1 - Community-Based
A private nonprofit or public agency or program thereof, which mediators, staff, and governing/advisory board representative of the diversity of the community served
2 - Open
The use of trained community volunteers as providers of mediation services; the practice of mediation is open to all persons
3 - Accessible
Providing direct access to the public through self-referral and striving to reduce barriers to service including physical, linguistic, cultural, programmatic, and economic.
4 - Low-Cost
Providing service to clients regardless of their ability to pay
5 - Inclusive
Providing service and hiring without discrimination on the basis of race, color, religion, gender, age, disabilities, national origin, marital status, personal appearance, gender identity, sexual orientation, family responsibilities, matriculation, political affiliation, source of income
6 - Timely
Providing a form of dispute resolution at the earliest stage of conflict
7 - Innovative
Providing an alternative to the judicial system at any stage of conflict
8 - Outcome-Oriented
Initiating, facilitating, and educating for collaborative community relationships to effect positive systemic change
9 - Newsworthy
Engaging in public awareness and educational activities about the values and practices of mediation